How to order smart shades?
Choose between a wide range of fabric types and colors (if you need more inspiration and information just have a look at our fabric catalog). Type in the measurements you want and follow the step-by-step guide to further customize your smart shade. At each custom choice, you are able to get more information by clicking on the (i) symbol. When you are done proceed to the checkout.
Do you ship to my country?
Yes, we ship worldwide.
How to measure?
Read the instructions on our how-to-measure guide. If you need help just get in touch with us, our experts are happy to help you.
Can I book a video consultation?
Yes, you can.
All inquiries regarding a free video consultation are booked through email or by submitting the contact form
How do I install the smart shades?
Mounting the smart blinds is very easy, all you need is four screws. With the order you will receive mounting and installation manuals The installation manual also includes easy step-by-step guidance on how to set top and bottom end positions on your smart blind.
Can the smart shades be installed in the ceiling?
Yes, absolutely! They work universally for wall and ceiling installations. All instructions are included in the manual that comes with the order.
Can I control the smart shades away from home?
Yes, but you need a Homepod mini or Apple TV 4K that acts as a bridge. Homepod mini and Apple TV 4K (2nd gen) have support for Thread.
Are the smart shades wireless?
Yes, they are with a rechargeable integrated battery. A fully charged battery lasts approximately a year. Easily charged by USB-C.
Do the smart shades support Thread and ready for Matter?
Yes, the motors have Thread support which also means that they are future-proof for the upcoming Matter standard. The motors are ready to be upgraded through the Eve app once it's time for Matter. Learn more about Matter-over-Thread.
Can I cancel my order?Yes, you can within 12 hours. If you place the order on the weekend make sure to get in touch with us early on Monday morning.
What is the warranty on the order?
The warranty is 3 years on all smart blinds, including fabrics and motors. For more information have a look at the product description.
What are the shipping costs?
We offer free shipping worldwide. No matter the size of your order.
What´s the delivery time?
At the moment we have a lot of incoming orders and the delivery time is a bit delayed. That said we estimate that you will receive your order within 2-5 weeks after placing the order. We will inform you regarding your order through e-mail and your customer account.
Can I track my order?
Yes, you can. After placing the order we send you an order confirmation e-mail. Once your order has been shipped you will receive a UPS tracking code from us.
Which parcel service delivers my order?
We work with UPS for all transport and delivery of all orders.
Can I return the products if I am not satisfied?
As all smart blinds are custom made it´s not possible to return the products.
What happens if there is something wrong with my products?
If there are issues with the products you received just get in touch with us and we will help you out.
We accept a wide range of payment methods. Visa, Mastercard, American Express, Shop Pay, Paypal, Apple Pay, Klarna, and more.